Welcome to Emberwick Candle Co. We value your privacy and are committed to protecting the personal information you share with us while shopping for our handmade candles and home fragrances. This policy explains what information we collect and how we use it to provide you with a cosy and seamless shopping experience.
Information We Collect
When you place an order, join our mailing list, or contact us directly, we collect necessary details to assist you. This typically includes:
- Your full name and contact details, including your email address and phone number.
- Delivery and billing addresses to ensure your items reach you safely.
- Details of your favourite home fragrances and past orders.
How We Use Your Data
We use your information strictly to fulfil our services. This includes processing your candle orders, arranging secure delivery, and responding to your enquiries. If you choose to hear from us, we may also send occasional updates about new seasonal scent releases or workshop events.
Data Protection & Sharing
We keep your details secure and treat them with the utmost care. We only share necessary information with trusted service providers, such as our payment gateways and delivery couriers, purely to facilitate your purchase. We will never sell your personal details to third parties.
Your Rights
You have the right to request access to the information we hold about you. You may also ask us to correct inaccuracies or securely remove your details from our records at any time. Simply reach out to us using the contact details below, and we will promptly assist you.
Contact Us
If you have any questions regarding how we handle your data or wish to exercise your rights, please do not hesitate to contact us:
- Email: hello@emberwick.co.uk
- Phone: +44 1244 350 712
- Address: 14 Watergate Street, Chester, England CH1 2LB, UK